How EventCheckInList collects, uses, and protects information.

This Privacy Policy explains how Royaltrio LLC DBA EventCheckinlist ("EventCheckinlist," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information in connection with https://eventcheckinlist.com, our related websites, dashboards, company workspaces, event tools, support channels, and related services (collectively, the "Service").

This Privacy Policy applies to information we collect:

• when you visit our website;
• when you create an account, company, brand, or event in the Service;
• when customers, staff, vendors, attendees, guests, or security personnel use Service-enabled workflows;
• when you contact support, request information, or communicate with us; and
• when information is provided to us through connected third-party services, including Sendy where enabled.

1. Our Role

Depending on the context, we may act either as:

• a business/controller for personal information we collect for our own website, account administration, billing, support, security, and business operations; or
• a service provider/processor handling personal information on behalf of our customers when they use EventCheckinlist to manage attendees, vendors, guests, staff, events, passes, parking, exports, and communications.

If you are an attendee, vendor, guest, staff member, or other person whose information was submitted by one of our customers, your relationship regarding that data is primarily with that customer, and they are responsible for their own privacy practices, notices, and lawful basis for processing.

2. Information We Collect

A. Information you provide directly

• name;
• email address;
• phone number;
• company name;
• billing information;
• support request details;
• account credentials or authentication-related information;
• event, brand, and workspace setup information;
• communication templates, notes, and operational instructions; and
• any other information you choose to provide.

B. Information customers upload or manage in the Service

• attendee names and contact information;
• vendor names and contact information;
• guest and staff names and contact information;
• payment-status indicators or operational notes;
• event registrations and participation status;
• check-in and no-show status;
• QR pass and wallet-pass related information;
• parking allocation, parking check-in/check-out records, or security workflow data;
• event-linked exports and CSV data;
• brand, company, permissions, and event-configuration details; and
• data synced by a business owner to Sendy or other connected integrations, including name, email address, phone number, tags, custom fields, event name, brand, and attendance status.

C. Information collected automatically

• IP address;
• browser type and device information;
• operating system;
• pages viewed and interactions;
• dates and times of access;
• referring URLs;
• log data;
• session identifiers; and
• cookie or similar technology data.

D. Information from third parties

• connected third-party services such as Sendy or other integrations you authorize;
• payment processors, including Stripe;
• authentication or security providers;
• hosting, analytics, and support vendors; and
• other users within your organization who add you to the Service.

3. How We Use Information

• provide, operate, maintain, and improve the Service;
• create and manage accounts, companies, brands, permissions, and events;
• support attendee, vendor, guest, staff, parking, pass, and check-in workflows;
• send operational emails, pass-delivery emails, account communications, service announcements, and support responses;
• sync, export, or transmit data to connected services such as Sendy when directed by customers;
• provide customer support and troubleshooting;
• process transactions, subscriptions, and billing;
• monitor usage, performance, analytics, and product adoption;
• detect, investigate, prevent, and respond to fraud, abuse, security incidents, and technical issues;
• enforce our terms, protect our rights, and comply with legal obligations; and
• develop new features and business operations.

4. How Sendy Fits In

If a customer enables a Sendy integration, Royaltrio LLC DBA EventCheckinlist may transmit selected contact or event-related information to Sendy at the customer’s direction.

This can include, depending on the configuration and user action:

• names;
• email addresses;
• phone numbers;
• tags;
• custom fields;
• event name;
• brand; and
• attendance status.

We do this only to provide the requested integration workflow. Sendy is offered as an integration for business owners or account holders who choose to connect their own mailing systems. The customer is responsible for deciding what data is sent to Sendy, which contacts are included, what lawful basis applies, and how Sendy is configured and used afterward.

Once information is sent to Sendy, it is also subject to the customer’s Sendy setup and Sendy’s own terms and privacy practices.

5. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• performance of a contract;
• legitimate interests, such as operating and securing the Service;
• consent, where required;
• compliance with legal obligations; and
• other lawful bases permitted by applicable law.

For customer-submitted event, attendee, vendor, and guest data, the customer is responsible for identifying and maintaining the appropriate legal basis.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• keep users signed in;
• remember preferences;
• measure traffic and product usage;
• improve performance;
• maintain security; and
• understand how users interact with the Service.

We currently use Google services, which may include analytics, security, infrastructure, or related service functionality in connection with the website or platform.

7. How We Share Information

• with service providers and contractors that help us operate the Service;
• with third-party integrations or partners at a customer’s direction, including Sendy;
• with affiliated entities in connection with internal business operations;
• with other authorized users inside a customer’s company, brand, or event workspace, according to permissions and workflows;
• when required by law, subpoena, court order, or valid legal process;
• to protect rights, safety, property, users, or the public;
• in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction; or
• with your consent or at your direction.

We do not sell personal information for money.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Service;
• maintain accounts and event records;
• support operational and reporting workflows;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements; and
• maintain backups and security records.

9. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Geographic Scope

Royaltrio LLC DBA EventCheckinlist currently offers its services to U.S. businesses only. Our services are operated from the United States, and information is intended to be processed in the United States.

11. Your Rights and Choices

Depending on your location and the applicable law, you may have rights to access personal information, correct inaccurate information, request deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, request portability, and appeal a privacy-rights decision.

To exercise rights regarding information controlled by one of our customers, please contact that customer directly first. To exercise rights regarding information we control directly, contact us using the details below.

12. California Privacy Notice

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to exceptions under applicable law.

13. Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the public website. Customers are responsible for ensuring they have appropriate authorization and legal basis if they submit information relating to minors as part of event operations.

14. Third-Party Sites and Services

The Service may contain links to or integrations with third-party websites, applications, wallets, email providers, payment providers, or platforms. We are not responsible for their privacy practices. Please review their privacy notices separately.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users by posting an updated version on the website, changing the "Last updated" date, emailing account holders, or providing in-product notice.

16. Contact Us

Royaltrio LLC DBA EventCheckinlist
26893 Bouquet Canyon Rd C231
Santa Clarita, CA 91350
United States
Billing phone: +1 (818) 900-4494
Email: [email protected]